When a global cloud and streaming provider suffered a catastrophic failure of their N+2 Critical Power System during testing with their chosen maintenance provider they were left with a machine suffering main stator failure, a service provider unwilling to help and quotes to completely remove the power system from site for repair. The problem with the location of this Generator meant it required a 400+ Ton crane for removal and installation, therefore, causing a massive issue uneconomical repair disaster. Pleavin Power were recommended to the client and contacted to survey, assess and offer a cost effective repair solution.
With the site supported with on-site backup generation, our in-house team were dispatched to investigate and assess how a more cost effective solution could be developed. The team applied expertise from previous scenarios and offered the client the option to dismantle, remove the fuel tank and remove the unit on site with the use of an additional piece of equipment known as a telehandler. The telehandler allowed safe removal and re-installation of the main alternator removing the need for crane hire and total removal of the generator from site. The generator was taken away, re-wound and overhauled to within OEM specification before being reinstalled, commissioned and handed over to the client within two weeks. The full turn-key solution and most cost effective solution delivered from experience, the site is now protected by one of our industry-leading SLA Agreements.