THE CHALLENGE
A leading manufacturer in the aerospace, defence, and industrial technology sector faced a sudden site-wide power outage after an underground cable fault. Their HV supplier attended site but advised that repairs would require excavation work, leaving the business without power for at least 12–24 hours. This delay posed a serious risk to operations, with the company at risk of losing entire production shifts, incurring significant downtime and costs.
IMPACT
With manufacturing halted, the site faced immediate disruption to production schedules. Every hour of downtime carried major implications, from financial loss to delayed customer commitments. The business needed a rapid, reliable power solution to keep operations running.
The Solution
The site contacted Pleavin Power and within just two hours our engineering team was on site. A temporary generator was installed, connected and brought online, restoring full power within four hours of the initial call.
To provide peace of mind throughout the outage period, we implemented remote fuel monitoring with proactive fuel management, ensuring uninterrupted generator performance. Our team also provided regular check-ins and support, making sure the client never had to worry about supply interruptions.
The Results
- Power restored within 4 hours of first contact
- Production downtime minimised, saving the business the cost of lost shifts
- End-to-end service from installation to decommissioning
- Remote fuel monitoring secured seamless operation
- Dedicated support with proactive communication and responsive customer care
In our feedback survey, the client praised the professionalism, friendliness and dedication of our on-site engineers and highlighted the exceptional service provided throughout.
“My experience with Pleavin Power was excellent. The service they provided was exceptional from the initial install, right through to the decommissioning and fuel management. The remote fuel monitoring kept our minds at ease… Excellent customer service from start to finish. Would highly recommend Pleavin Power and they’ll be the first company I contact if we face another power loss.”
