What is reactive response?
Reactive Response is exactly as it reads it is a unique offering developed, built, and operated by Pleavin Power Limited and is available to clients in the Critical Power, Standby Power & Prime Power Sectors. Reactive means this service operates on the basis it is ready when you are and its response from some of our most experienced and committed Technical Engineers.
The dedicated Emergency Service which is available around the clock was developed to support the critical power industry in emergencies, the team have access to a number of purposely built and stocked 7.5ton and 44 ton vehicles with a wealth of essential equipment to deliver in our client’s darkest hours.
The vehicles provide the engineers with equipment, resource and spare parts that can enable a ‘first time fix’ in emergency situations, the vehicles also carry some very special equipment that further reinforce our response capabilities such as:
- Dedicated Network Connection Devices
- Copper Bus-Bar Bending Equipment
- Flexi-Bus Bar’s
- Spare Engine Controllers
- Spare Generator Controllers
- Spare ATS Controllers
- Spare AVR’s
- Fluids for up to 3000Kva systems
- Filters, Batteries & Belts
- Spill Clean-up Kits.
- Temporary Fuel System Components
- Temporary Power Connection Components
- All Essential Critical Power System Spares
In the event that the Reactive Response Team deem a repair is unachievable they can call upon our own in house dedicated 66 Ton per Meter Lorry Loader Fassi Crane to deliver, position and install emergency power from our own in house stocks and nationwide network of Power Partners. We can supply, install, and commission anything from 10kva to Multi MVA in the event of a Critical Power Emergency and our Reactive Response Vehicles and team members will have all the equipment and components they need to get you back online in the fastest and safest way possible.
In the event of a power emergency call being received it is handed to one of the companies dedicated Incident Commanders where details of what the problem is, where the problem is and what resources are required to respond are all handled. The Incident Commander will feed information back to our 24/7 Customer Support Centre who will keep you informed of the response, resource and remedy that is being actioned.
The incident commander will oversee the fault, support and repair team and manage the incident until power is restored or emergency equipment is commissioned.
As well as offering this ‘industry first’ service we can also provide dedicated disaster recovery plans, this is a plan that is developed off the back of an intrusive site survey where a member of our team will design and implement control measures for emergency situations such as transformer failure or a cable fault. The disaster recovery plan will detail things such as:
- Connection points
- Isolation points
- Equipment locations
- Site access
- Site power supply requirements
- Cable routes
- Buried services
- Distribution requirements
- Refuelling strategies
Once the site survey is completed, we may also recommend the installation of dedicated connection points that can speed up the process in an emergency situation by providing a way of connecting a mobile generator directly to your site’s low voltage or high voltage network.
To find out more about dedicated connection points click here.
Reactive Response, Incident Management & Disaster recovery plans are available to any business or network operator who relies on a continuous power supply to remain operational this includes industries such as Hospitals, Data-Centres, Peaking-Plants, Combined Heat and Power, Production Facilities, Manufacturing Facilities, Rail and anywhere that loss of power can cause disruption.