Remotely monitoring the operation of a diesel generator power system can help to reduce downtime and inefficient operation, this is done via our manned 24/7 365 Customer Support Centre using the very latest telemetry systems, we can remotely monitor the operation of a generator while operating in any application or unmanned location.
Our Customer Support Centre will be alerted to a failure or potential issue relating to the functions of the generator via an online monitoring portal that provides real time information and system status. This means that a field-based service engineer can be dispatched to the site and ensure that the set is back up and running with the minimum inconvenience to the client’s operation or day to day running.
Using our remote monitoring service, we can help to ensure that:
- The generator will start on demand
- The generator will only be out of action of the absolute minimum of time
- On-site visits are only reserved for emergencies or routine servicing
- Real-time information on the function and operation of the set is available
- The site remains available 24/7 365 for when it’s needed most
These controls and measures are also available to monitor fuel, oil, coolant levels, oil pressure, operating temperature, battery status and power output. The system also helps to ensure the smooth running of essential or back up power without having to send an engineer regularly to site to detect any potential issues that may arise.
When a potential issue arises our customer support centre has the ability to allow our Technical Support Team to gain access remotely and offer remote support to diagnose issues and advise on the best repair strategy to ensure we get systems back online as soon as possible.