Generator Remote Monitoring
Remotely monitoring the operation of a diesel generator power system can help to reduce downtime and inefficient operation. This is done via our manned 24/7 365 Customer Support Centre. Using the latest telemetry systems, we remotely monitor the operation of a generators while operating in any application or unmanned location.
Our Customer Support Centre will be alerted to a failure or potential issue relating to the functions of the generator. This can be done via an online monitoring portal that provides real time information and system status. Therefore, a field-based service engineer is ready to go to the site and ensure that the back up is set and running. This ensures minimum inconvenience to the client’s operation or day to day running.
Using our remote generator service, we can help to ensure that:
- The generator will start on demand
- The generator will only be out of action of the absolute minimum of time
- On-site visits are only reserved for emergencies or routine servicing
- Real-time information on the function and operation of the set is available
- The site remains available 24/7 365 for when it’s needed most
These controls are also available to monitor fuel, coolant levels, oil pressure, operating temperature, battery status and power output. Moreover, the system helps to ensure the smooth running of essential or back up power without having engineer on the site to detect the issues.
When an issue arises, customer support centre can allow our Technical Support Team to gain access remotely. This allows to diagnose issues remotely and advise on the best repair strategy to get back online as soon as possible.